Payment Requirements

Deposits: If you are not paying by credit card online, all deposits must be paid within seven (7) days of making a reservation. Failure to make the deposit within this time frame may result in the cancellation of your reservation.

Confirmation of Payment: Upon receiving your deposit, a receipt will be issued showing the payment made, the balance due, and the due date for final payment. The final payment deadline is listed on each trip. Trips without a final payment deadline will be due 30 days prior to departure.

Full Payment: Reservations made after the final payment deadline require full payment at the time of booking.

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Cancellations & Changes

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Cancellation Fees:

• $200 per person for trips over $4000

• $100 per person for trips priced between $2000-$3999

• $50 per person for trips priced between $500-$1999

• $20 per person for tours priced between $100-$499

• $10 per person for tours priced between $0-$99

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Deadlines & Refunds: Final payments are due by the date stated on the trip. If no date is stated, then the final payment is due 30 days prior to travel. No refunds will be provided for cancellations made after the final payment is due. Deadlines are printed on your invoice or can be obtained by contacting our office. Full penalties apply after the deadline.

Reservation Changes: A $25 per person fee applies for changes such as traveler name, departure city, or date changes, in addition to any fees from airlines, cruise companies, etc.

Written Cancellations: All cancellations must be submitted in writing.

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Insurance

We highly recommend purchasing trip insurance to cover cancellations, medical emergencies, and luggage protection. Rockport Tours is not responsible for trip interruptions, cancellations, or lost luggage. If you purchase trip insurance, it may cover additional costs such as hotel nights or meals due to delays. Insurance premiums are non-refundable. You may use your own provider or download a brochure for our recommended insurance provider.

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Reservation Policy

All tours require advance reservations, which are accepted on a first-come, first-served basis. Reservations can be made online, by phone, or by email. Early reservations are strongly recommended as space is limited.

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Travel Documents

Travelers are solely responsible for ensuring they have the required documentation for travel, including but not limited to passports, visas, and any other entry or exit requirements for the destinations they are visiting. Rockport Tours will not be held liable for any costs incurred due to a traveler’s failure to obtain proper documentation or being denied entry by immigration authorities.

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Release from Liability

By booking a tour with Rockport Tours, travelers voluntarily release Rockport Tours, its agents, employees, and affiliates from any liability for any injuries, illnesses, damages, or losses arising from or connected to participation in any tour, whether caused by negligence or otherwise.

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Rockport Tours acts solely as a booking agent and does not own, operate, manage, or control any third-party travel providers, including airlines, hotels, cruise lines, motorcoach companies, tour operators, or any other vendors providing services for your trip (“Vendors”). While we research and recommend Vendors based on their reputation and service history, we do not guarantee their performance and are not responsible for any issues, disruptions, or failures that may occur, including but not limited to:

• Delays, cancellations, or schedule changes

• Vendor bankruptcy or financial insolvency

• Accidents, injuries, or property loss

• Service disruptions or failure to meet expectations

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Rockport Tours is not responsible for your personal safety or travel experience and cannot be held liable for any actions, omissions, or negligence of any Vendor. Travelers are responsible for reviewing Vendor policies, ensuring they are comfortable with the trip arrangements, and addressing any concerns directly with the Vendor.

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Medical Disclaimer

• Rockport Tours employees are not medically trained in any capacity, including CPR or first aid.

• We have no knowledge of the medical training or emergency preparedness of employees of any Vendors or third-party providers.

• Travelers are responsible for carrying their own medications, addressing personal medical needs, and taking necessary precautions based on their health conditions.

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Assumption of Risk

By participating in any tour with Rockport Tours, travelers acknowledge and assume all inherent risks associated with travel, including but not limited to:

• Accidents, illnesses, and medical emergencies

• Transportation delays, missed connections, or cancellations

• Unpredictable weather, natural disasters, and force majeure events

• Crime, theft, or loss of personal property

• Changes to itineraries beyond our control

• Encounters with wildlife, flora, and fauna, including potential risks from insect bites, animal interactions, plant exposure, and other environmental hazards

Travelers voluntarily assume these risks and agree to travel at their own discretion. Rockport Tours strongly recommends obtaining travel insurance to mitigate these risks.

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Arbitration Clause

In the event of any dispute, claim, or controversy arising out of or relating to any tour or agreement with Rockport Tours, the parties agree to submit to binding arbitration. Arbitration will take place in the state of Texas. The costs of arbitration will be split evenly between both parties. By agreeing to arbitration, both parties waive the right to bring any claims in court.

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Voluntary Participation

Participation in any tour or activity organized by Rockport Tours is entirely voluntary. By booking and participating in any tour, travelers agree that they are voluntarily undertaking such activities with full knowledge of the potential risks involved.

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Knowing and Voluntary Execution

By booking a tour with Rockport Tours, travelers acknowledge that they have carefully read and understand these terms and conditions and execute this agreement knowingly and voluntarily. Travelers affirm that no oral representations or statements have been made to them that contradict these written terms.

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Your Tour Includes

All tours include transportation, hotel taxes, tips for included meals, hotel maids, and a tour leader.

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What is Not Included

Travelers are responsible for incidental charges such as checked luggage, room service, telephone calls, and meals unless specified. Gratuities for the tour leader and driver are not included. Please note: some air tickets may not be eligible for frequent flyer miles.

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Tipping Guidelines

Tipping for your tour leader and motorcoach driver is optional but appreciated. A guideline of $4–$6 per day (per traveler) is suggested for each. For example, if you are traveling with your spouse for a day trip, then an appropriate tip would be $5 for the driver and $5 for the group leader from each of you, for a total of $20.